we ship 5 days a week Monday to Friday the last shipping time will be 4pm each working day any order after this time will be shipped the next working day .

shipping usually takes 2 to 4 days

we do not ship Saturday or Sunday

we may ship some items separately as they come from our different warehouses but they should still arrive at the same time

Our products can be returned within 30 days of the original purchase of the product if they are unused and in there original packaging

To be eligible for a return, please make sure that:

• The product was purchased in the last 30 days
• The product is in its original packaging
• The product isn’t used or damaged

Please contact us in regards to your return posting lithium batteries is difficult as most places will not let you post them.

we can arrange for the battery to be collected and we will deduct the cost from your refund .

support@vacuumpartsuk.co.uk

 

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from vacuum parts

Damaged or Faulty items

If you received a damaged or Faulty product, please notify us immediately for assistance.

Returning Lithium Batteries

Lithium batteries are far from straightforward to return as they are an hazardous product, we cannot advise on how to return these batteries and this is down to the buyer to arrange any returns. You will need a UN 3480 label to be attached to the package and will need to find a courier who will take them.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: via the contact section or via email

support@vacuumpartsuk.co.uk